Loyalty Program

Our loyalty program is our way of thanking you for shopping with us. As a registered customer, you can collect loyalty points on eligible purchases and redeem them as a discount on a future order.

How can you earn loyalty points?

• You receive 300 points after registration.
• You receive an additional 200 points after confirming your newsletter subscription.
• You earn loyalty points equal to 1% of the gross purchase price of eligible, non-promotional products.
• The relevant product page shows how many points you can earn by purchasing that product.
• No loyalty points are awarded for promotional or sale products.

Points earned from a purchase are credited when the order reaches the “Order completed” status, meaning that the order has been successfully fulfilled.

No points are awarded for cancelled, returned or unclaimed orders. If an order for which points have already been credited is subsequently partially or fully refunded, the corresponding points may also be adjusted.

How can you redeem your points?

• Points can be redeemed once the converted equivalent of the minimum order value set by the webshop has been reached. The applicable amount is calculated in the currency currently displayed during checkout.
• You must redeem at least 100 points at a time.
• You can redeem a maximum of 2,000 points in one order.
• Points may cover up to 5% of the eligible product value of an order.
• Points cannot be used to cover shipping costs.
• Points are not applied automatically. During checkout, you must select the option to use your available points.

Since the online shop can display prices in different currencies, the monetary value of your points and the minimum redemption threshold are automatically converted using the exchange rate applied by the webshop.

Certain promotions, coupons, customer-group discounts and quantity discounts cannot be combined with loyalty point redemption. If points cannot be used together with a particular discount, the webshop will indicate this during checkout.

When do loyalty points expire?

Loyalty points are valid for 180 days from the date on which they are credited. Expired points are automatically removed and can no longer be redeemed.

Where can you find your points balance?

Log in to your customer account and open your profile. Your current loyalty point balance and point-account history can be found under the “Discounts” section.

Important terms

• Loyalty points can only be collected and redeemed by registered and logged-in customers.
• Points can only be earned and redeemed in the Negozio di Giuditta online shop.
• Loyalty points cannot be exchanged for cash or gift cards.
• Loyalty points cannot be transferred to another customer.
• The availability of loyalty points may depend on the promotion, coupon, customer group or other discount applied to the order.
• In the event of unauthorised or improper use of the loyalty program, we reserve the right to adjust or cancel the affected points.

We may update the terms of the loyalty program from time to time. The rules published on this page are always considered the current and applicable terms.